SafeLink: Using Your Lab Quality System to Reduce External and Internal Remakes

Course Description

The effectiveness of your dental lab Quality System can be measured in many ways, but the primary factor is how you reduce customer complaints. Documenting them is required, however, how you follow through with corrective action is the determining factor for reducing the dental lab cost of remakes. There are national average remake numbers available through various sources, but if you use those numbers as a comparison of your remakes how do you know you’re comparing apples to apples? This course will take you through methods that will provide you with a true picture of how to handle customer complaints, and how to use CAPA, as well as cover the Medical Device Reporting Requirements for documenting complaints against Class II devices.

This is a pre-recorded webinar. Please disregard any reference to NBC course approval numbers made in this webinar.

Requirements for Course Completion

Participants will view the one-hour video and complete a short quiz. Participants must correctly answer at least 80% of the quiz questions to receive credit. If a grade of at least 80% is not achieved, the quiz may be repeated two times.


Upon successful completion of this course, participants will receive one hour of documented Regulatory Standards through the National Board for Certification in Dental Laboratory Technology (NBC). Credit will automatically be submitted to NBC on your behalf.

Credit Information

Activity Number Credit Amount Accreditation Period
37376 1 Regulatory Standards from October 03, 2018