NADL University Series: All Courses

The need for qualified managers in the profession has long been identified as one of the top five issues impacting the dental laboratory industry. NADL University was developed to meet those growing educational needs of today's dental laboratory managers. The in-person program allows eligible professionals to earn a Certificate in Dental Laboratory Management during an intensive course of study. While NADL U graduates attest that the three-day interactive educational experience was invaluable, NADL recognizes that not everyone has the opportunity to attend the meeting. In response, NADL U has now come to you.

This course was recorded live from NADL University 2018 and is now available for online streaming. Upon purchase, you will have 90 days of access to the course.

Course Description

All six NADL University 2018 courses are included in this program:

Profitability, Operating Ratios and Benchmarking
Chuck Yenkner, MBA - Business Development Associates
Determine, analyze and compare the financial data from your dental laboratory so you can identify what you are doing well and identify problems. You will develop a set of key financial measurements for your laboratory and gain a basis to judge how well you are doing compared to industry averages. When you return to your laboratory you will have the tools needed to improve profitability.

Purchasing and Inventory Control
Chuck Yenkner, MBA - Business Development Associates
Take the mystery out of precious metals, consumables and equipment purchasing, and inventory control. Discover how to evaluate and acquire capital equipment. These principles and their application will help you reduce costs and improve operational efficiency at your dental laboratory.

Client Relations and Laboratory Management
Bennett Napier, CAE - NADL/NBC/FDLT
By understanding your clients, you can strategically customize your products, processes and services to develop a relationship that is less susceptible to competitive pressures and is more profitable. You will learn the value of moving from a commodity-based business model to a service-based model. Best of all, you will walk away with solutions to common dentist-laboratory problems and concerns.

Marketing and Chair Side Services
Jeff Stronk - Treasure Dental Studio, CDL
Learn the necessary skills to strategically grow your laboratory. By utilizing practical, integrated and measurable tools, you can develop an external marketing strategy to increase sales and profits.

Quality Assurance Systems and Good Manufacturing Practices
Gary Morgan, CDT - SafeLink Consulting, Inc.
Master the basic concepts of quality assurance and learn how to apply these concepts in your dental laboratory. You will learn how to establish a quality system that will fulfill federal and/or state quality requirements. You’ll learn about the evolution of quality, cost of quality, components of a quality system and documentation so you can achieve a greater degree of quality, compliance and operational efficiency.

Production Standards
Warren Rogers - Ascent Consulting Group, LLC
Understand the rationale for establishing production standards, gain methods for tracking technician productivity and learn to utilize production standards when evaluating employee performance. Additionally, you will learn about production incentives, evaluating new products and the effect that CAD/CAM systems have had on technician productivity.

Requirements for Course Completion

Participants will view each of the six courses on video and complete a short test following the Quality Assurance Systems and Good Manufacturing Practices course. Participants must correctly answer at least 80% of the test questions to receive credit. If a grade of at least 80% is not achieved, the test may be repeated two times.

Accreditation

Upon successful completion of this program, participants will receive two-and-a-half hours (2.5) of Regulatory Standards and ten (10) hours of Professional Development through the National Board for Certification in Dental Laboratory Technology (NBC).

Credit Information

Activity Number	Credit Amount	Accreditation Period
38371	2.5 Regulatory Standards	from February 26, 2019
38372	10 Professional Development	from February 26, 2019

Instructors

Bennett Napier Instructor

Bennett Napier, CAE is a Certified Association Executive and has served as Executive Director for the National Association of Dental Laboratories and its affiliates, the National Board for Certification in Dental Laboratory Technology and Foundation for Dental Laboratory Technology since 2001. Starting in 1995, prior to working with NADL and NBC, Bennett served as Executive Director of the Florida Dental Laboratory Association and also the Florida Dental Hygiene Association. Prior to his work with associations, Mr. Napier served as a Congressional Assistant for a U. S. Congressman and as a Policy Analyst in Washington D.C. Mr. Napier has Bachelors degrees in Political Science and Sociology, attended the Graduate School of Public Policy with a concentration in Science and Technology at the Georgia Institute of Technology and holds a Masters of Science Degree in Applied Politics and Policy from Florida State University.
Other products with this instructor
Chuck Yenkner Instructor

Chuck is a veteran of more than 30 years in the dental industry. He is the founder and president of Business Development Associates (www.growyourdentalbiz.com), a firm dedicated to helping dental companies grow sales and profits. His clients have included DTI Dental Technologies, Inc., Whip Mix Corporation, Dedeco, the IdentAlloy Council, Argen Corporation and numerous dental laboratories.
Other products with this instructor
- NADL University: Profitability, Operating Ratios and Benchmarking
- NADL University: Purchasing and Inventory Control
Gary Morgan Instructor

Gary Morgan, CDT, ASQ CQA is Vice President and a Compliance Advisor of SafeLink Consulting. After completion of studies in History and Government at the University of Texas at Austin, Gary worked for three years in retail business management and human resources. In 1977 Gary joined Morgan Dental Laboratory, which his wife founded in 1975. Gary became a Certified Dental Technician in 1991. Active in the Dental Laboratory Association of Texas, Gary served as Legal and Governmental Affairs Chairman for DLAT 1987-2007, representing members before governmental agencies, the State Board of Dental Examiners, and the Texas Legislature. Gary began lecturing on safety and infection control in 1989 and is an Authorized Trainer under OSHA’s Outreach Program. Gary is an ASQ-Certified Quality Auditor, an authorized DAMAS consultant and DAMAS certification auditor and presenter at workshops and tradeshows on the topic of quality systems and health and safety. In 2008, Gary was awarded the Merit Award in Recognition of Contributions and Outstanding Service to the Dental Laboratory Profession by the National Association of Dental Laboratories. In 2009, he was honored with the Dental Laboratory Association of Texas Hall of Fame Award. From 2008 to 2010, Gary served as Chairman of the Dental Laboratory Certification Council.
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Jeff Stronk Instructor

Jeff is co-owner of Treasure Dental Studio in Salt Lake City, Utah. He manages the implant department and general administration of the laboratory, and has been in the industry since 1990. Jeff currently serves as the laboratory representative for the Utah Dental Association, and is a past president of the Dental Laboratory Owners Business Association and served as 2011 NADL President. Jeff currently serves as a Trustee for the Foundation for Dental Laboratory Technology, serving as Chair from 2016-2017.
Other products with this instructor
- NADL University: Marketing and Chair Side Services
Warren Rogers Instructor

Warren is a career dental industry executive with broad business management experience working with small and multi-national companies. His views on sustainable growth strategies and business performance measurements have been shaped by his experience in owning dental laboratories and as a consultant and lecturer to laboratory owners and managers. Warren is the President and shareholder of North American Operations for Leixir Pvt. Holdings and CEO of Knight Dental Group, a workgroup of premier dental laboratories in the US and Canada. Warren is an NADL Past President and has served on numerous committees and boards for various dental trade organizations. In 2019, Warren started Ascent Consulting Group, LLC.
Other products with this instructor
- NADL University: Production Standards

Course Description

Requirements for Course Completion

Accreditation

Credit Information

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