NADL University Series: All Courses

The need for qualified managers in the profession has long been identified as one of the top five issues impacting the dental laboratory industry. NADL University was developed to meet those growing educational needs of today's dental laboratory managers. The in-person program allows eligible professionals to earn a Certificate in Dental Laboratory Management during an intensive course of study. While NADL U graduates attest that the three-day interactive educational experience was invaluable, NADL recognizes that not everyone has the opportunity to attend the meeting. In response, NADL U has now come to you. 

This course was recorded live from NADL University 2018 and is now available for online streaming. Upon purchase, you will have 90 days of access to the course.

Course Description

All six NADL University 2018 courses are included in this program:

Profitability, Operating Ratios and Benchmarking
Chuck Yenkner, MBA - Business Development Associates
Determine, analyze and compare the financial data from your dental laboratory so you can identify what you are doing well and identify problems. You will develop a set of key financial measurements for your laboratory and gain a basis to judge how well you are doing compared to industry averages. When you return to your laboratory you will have the tools needed to improve profitability.

Purchasing and Inventory Control
Chuck Yenkner, MBA - Business Development Associates
Take the mystery out of precious metals, consumables and equipment purchasing, and inventory control. Discover how to evaluate and acquire capital equipment. These principles and their application will help you reduce costs and improve operational efficiency at your dental laboratory.

Client Relations and Laboratory Management
Bennett Napier, CAE - NADL/NBC/FDLT
By understanding your clients, you can strategically customize your products, processes and services to develop a relationship that is less susceptible to competitive pressures and is more profitable. You will learn the value of moving from a commodity-based business model to a service-based model. Best of all, you will walk away with solutions to common dentist-laboratory problems and concerns.

Marketing and Chair Side Services
Jeff Stronk - Treasure Dental Studio, CDL
Learn the necessary skills to strategically grow your laboratory. By utilizing practical, integrated and measurable tools, you can develop an external marketing strategy to increase sales and profits.

Quality Assurance Systems and Good Manufacturing Practices
Gary Morgan, CDT - SafeLink Consulting, Inc.
Master the basic concepts of quality assurance and learn how to apply these concepts in your dental laboratory. You will learn how to establish a quality system that will fulfill federal and/or state quality requirements. You’ll learn about the evolution of quality, cost of quality, components of a quality system and documentation so you can achieve a greater degree of quality, compliance and operational efficiency.

Production Standards
Warren Rogers - Ascent Consulting Group, LLC
Understand the rationale for establishing production standards, gain methods for tracking technician productivity and learn to utilize production standards when evaluating employee performance. Additionally, you will learn about production incentives, evaluating new products and the effect that CAD/CAM systems have had on technician productivity.

Requirements for Course Completion

Participants will view each of the six courses on video and complete a short test following the Quality Assurance Systems and Good Manufacturing Practices course. Participants must correctly answer at least 80% of the test questions to receive credit. If a grade of at least 80% is not achieved, the test may be repeated two times.


Upon successful completion of this program, participants will receive two-and-a-half hours (2.5) of Regulatory Standards and ten (10) hours of Professional Development through the National Board for Certification in Dental Laboratory Technology (NBC).

Credit Information

Activity Number Credit Amount Accreditation Period
38371 2.5 Regulatory Standards from February 26, 2019
38372 10 Professional Development from February 26, 2019